Fari

Privacy Policy

Last Updated: April 5, 2025

We are committed to protecting the privacy and security of our clients, their employees, and all users of our Services.

Introduction

This Privacy Policy explains how Fari, Inc. ("we," "us," or "our") collects, uses, shares, and protects information in connection with our services, including our Centricity application and associated dashboard (collectively, the "Services"). We are committed to protecting the privacy and security of our clients, their employees, and all users of our Services.

Information We Collect

1. Business Account Information

  • Company name and contact details
  • Billing information and payment details
  • Hotel property information and locations
  • Account credentials and access logs
  • Employee user accounts and roles

2. User Information

  • Names and work email addresses
  • Job titles and departments
  • User credentials and authentication data
  • Usage patterns and activity logs
  • Device information used to access the Services

3. Inventory Data

  • Images captured through our computer vision system
  • Inventory counts and statistics
  • Location and timestamp data
  • Historical inventory records
  • Product information and metadata

4. Technical Data

  • Device and hardware information
  • IP addresses and network data
  • Browser type and version
  • Operating system information
  • Application performance metrics
  • Error logs and debugging information

How We Use Your Information

We use the collected information for the following purposes:

Machine Learning and Model Training

  • Images collected through our Services may be used to train and improve our computer vision models
  • Your data helps improve detection accuracy for your specific hotel's inventory
  • Images may also be used to train our broader model that benefits all users
  • We ensure that your hotel's specific inventory data and images are never shared with other hotels
  • Training data is anonymized and segregated to maintain confidentiality

Core Service Functionality

  • Providing inventory management and tracking services
  • Processing and analyzing inventory images
  • Generating insights and analytics
  • Managing user accounts and access
  • Maintaining service security and performance

Business Operations

  • Processing payments and managing subscriptions
  • Providing customer support
  • Sending service updates and notifications
  • Improving our Services through usage analysis
  • Developing new features and capabilities

Compliance and Security

  • Maintaining audit logs for security purposes
  • Preventing fraud and unauthorized access
  • Complying with legal obligations
  • Resolving disputes and enforcing our terms

Data Storage and Security

Data Storage

  • All data is stored in secure, enterprise-grade cloud infrastructure
  • Images and inventory data are encrypted both in transit and at rest
  • Regular backups are performed to ensure data availability
  • Data retention periods align with industry standards and legal requirements

Security Measures

  • Implementation of industry-standard encryption protocols
  • Regular security audits and penetration testing
  • Multi-factor authentication options
  • Role-based access control
  • Continuous monitoring for suspicious activities
  • Regular security updates and patches

Data Sharing and Disclosure

Data Segregation and Privacy

  • Each hotel's inventory data and images are strictly segregated
  • We never share one hotel's data or images with other hotels
  • While we use images to train our computer vision models, this process maintains hotel privacy
  • Insights derived from aggregate data are generalized and non-attributable

We may share information in the following circumstances:

Service Providers

  • Cloud infrastructure providers
  • Payment processors
  • Analytics services
  • Customer support tools
  • All service providers are bound by strict confidentiality agreements

Legal Requirements

  • In response to valid legal requests
  • To comply with applicable laws and regulations
  • To protect our rights, privacy, safety, or property
  • To detect, prevent, or address fraud and security issues

Business Transfers

  • In connection with a merger, acquisition, or sale of assets
  • During due diligence for potential business transactions

Your Rights and Choices

Access and Control

  • Review and update account information
  • Configure data retention settings
  • Export inventory data and reports
  • Manage user permissions and access

Data Subject Rights

  • Right to access personal data
  • Right to correct inaccurate data
  • Right to request data deletion
  • Right to data portability
  • Right to restrict processing

Changes to Inventory Images

  • Images captured through our computer vision system are stored securely
  • Images are retained for [specify retention period]
  • Access to images is strictly controlled through role-based permissions
  • Images are used solely for inventory management purposes
  • Automatic detection and blurring of any incidental personal information

International Data Transfers

  • Data may be transferred to servers located in different countries
  • We ensure appropriate safeguards are in place for international transfers
  • Compliance with applicable data transfer regulations
  • Implementation of Standard Contractual Clauses where required

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through:

  • Email notifications
  • In-app notifications
  • Website announcements

The date at the top of this Privacy Policy indicates when it was last updated.

Contact Us

If you have questions, concerns, or requests related to our Privacy Policy or your data, please contact us at:

Fari, Inc.

251 Little Falls Dr, Wilmington, DE 19808, USA

Email: vincent@getfari.com

Compliance with Data Protection Laws

We comply with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable state and international privacy laws

Definitions

  • "Computer Vision System" refers to our automated image analysis technology
  • "Dashboard" refers to our web-based management interface
  • "Services" includes all Fari, Inc. products and services
  • "Users" refers to employees and authorized personnel of our client businesses